• FAQ

    • Q:

      Do you supply a stand?

      A:

      Yes, we supply a display stand free of charge. These stands remain the property of Libra (UK) Jewellery Ltd / Mermaids. The stand will remain in your possession as long as you can continue to purchase the stock from us. Our stands are for the display of Mermaids products only.

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    • Q:

      How often do you refill a stand?

      A:

      Our reps will refill your stands normally every 6-8 weeks, depending on the quickness of the sale of the products and the foot flow of customers through your shop. 

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    • Q:

      Will a refill be all new stock?

      A:

      Not always. The stands are tailored to meet the demands of your customers. We will generally repeat basic lines, such as hair elastics & hair grips leaving you with a well-balanced display covering all categories of hair accessories.

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    • Q:

      Can I phone you if I need stock before a rep is due to come back to us?

      A:

      Yes, if your stand is looking empty and requires a re-fill you can contact the office on 024 7645 6990 or alternatively contact your representative direct. We would ask that a refill will be a minimum of 25 dozen items.

      We may on occasion agree to post stock to you at a minimum quantity of 25 dozen items in such incidents as holiday, illness etc. This will be at our discretion.

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    • Q:

      How long does it take to refill a stand?

      A:

      We try to allow on average an hour per customer. 

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    • Q:

      If I purchase a new stand and it doesn’t sell, do I get my money back?

      A:

      No, stock is supplied on a no sale or return basis.

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    • Q:

      How do I pay for the stock?

      A:

      Payment for new stands is cash on delivery. Credit may be allowed and this will be at our discretion.

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    • Q:

      Do you have a minimum quantity re-order for hair accessories?

      A:

      We generally like to replenish a stand with a minimum of 25 dozen items, however if your representative is in the area servicing shops then they may replenish with a smaller quantity, however this is at the representatives discretion

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